Why lawyers can’t hear Why lawyers can’t hear Carl Michael Rossi “My lawyer doesn’t listen to me!” “She doesn’t care!” “He isn’t interested in me, he just keeps telling me what to do!”I hope you’ve never heard these comments directed to you, but the odds are you have, even if you are a very good attorney. No client complaint is more common. Not even billing complaints.How can that possibly be? You sat patiently as your clients went on about all the circumstances around the issue. Every chance you got, you focused your clients on the issue at hand and had them provide the details that you need to solve the problem they brought to you. And you’ve told them what they need to do to solve the problem. So what are they upset about?You did everything law school taught you to do. Recognize and analyze the pertinent legal issues, elicit relevant facts and come up with a strategy to solve the problem. Well, that is what they are upset about.Let me explain. Robert Bolton, in his book People Skills, describes 12 common roadblocks to communications. Activities by the “listener” that almost guarantee that the “speaker” will form a belief that she or he is not being heard. In short, they end up believing that the person they’re speaking to doesn’t care about them.Look at just two of these roadblocks:• Excessive questioning. Questions that ask for what’s important to your checklist send a direct message that you are more interested in that than you are in what’s important to your client.• Giving advice. Telling your client what she or he must do sends the message that they are inferior and incapable of running their own life.“My god, man, you’ve just told me that what I do for a living — find the elements of a case in my client’s situation and tell them how to change that situation — is the very thing that annoys my clients most!” Well, yes and no.You know that your clients are people, not case summaries in a tort law textbook. You do care about them. But how can you communicate to them that you care and get “the job” done?It is possible to do both. As attorneys we have developed particular skills. Our lawyer skills of issue recognition, and relevant fact determination and problem solving — are valuable skills. We are also always working to develop additional skills. Effective listening skills can be learned.Effective listening involves accepting the agenda as established by the speaker; an appreciation that whatever is said is important to the speaker. Rebecca Z. Shafir, in The Zen of Listening, describes this as getting into the speaker’s “movie.” Once you have accepted that you genuinely do care about your client, you can learn the skills that communicate that concern to your client.Once your client experiences your genuine concern, she or he will find it much easier to focus on the details you need to assess the case. They are less likely to call you to find out if you are working on the case. You will receive much fewer complaints; and many more referrals.Learning the skills that communicate your genuine concern for your clients is a great way to both increase your business and make it less stressful. Carl Michael Rossi, is an attorney, mediator, coach, and counselor in Chicago and can be contacted at [email protected] collabroativepracticechicago.com or (773) 456-6558. This column originaly appeared on the International Alliance of Holistic Lawyers’ Web site at www.iahl.org and is published here, with permission, under the sponsorship of the Bar’s Quality of Life and Career Committee. The committee’s Web site is at www.fla-lap.org/qlsm. April 1, 2005 Regular News
“I knew I had to keep my momentum up. I was a little hesitant about going to the top,” he said. “There was a lot of moisture on the bottom. I knew if I could just hit it right I could hold the bottom better. I knew where to enter and where to come off.” Braaksma passed veteran Bob Moore on the 18th of 25 laps, then led the defending track champion through lapped traffic and across the finish line. The win paid $1,500 and put Braaksma on the ballot for the upcoming Fast Shafts All-Star Invitational. The only caution of the contest came on lap seven; Moore took over second following the restart and caught Stephan two laps later. Chris Abelson, Stephan and Jason Brees completed the top five. The main event field was represented by drivers from six states and Monday marked the first opening event held outside Iowa in the 11-year history of the tour. Gates open at 5 p.m. Racing follows 7 p.m. hot laps. Also running are IMCA Sunoco Stock Cars, IMCA Sunoco Hobby Stocks, Karl Kustoms Northern SportMods and Mach-1 Sport Compacts. “I remember when I was younger watching the Dirt Knights and wondering what it would be like to race with them,” Braaksma said after loading up the car, trophy and check. “I definitely didn’t think I’d be where I am now.” Feature results – 1. Ethan Braaksma, Newton, Iowa; 2. Bob Moore, Sioux City, Iowa; 3. Chris Abelson, Sioux City, Iowa; 4. Ricky Stephan, South Sioux City, Neb.; 5. Jason Brees, Meriden, Iowa; 6. Troy Cordes, Dunkerton, Iowa; 7. Corey Dripps, Reinbeck, Iowa; 8. Al Hejna, Clear Lake, Iowa; 9. Matt Bonine, Onawa, Iowa; 10. Kollin Hibdon, Pahrump, Nev.; 11. Chad Ten Napel, Sioux City, Iowa; 12. Sean Barragan, Sergeant Bluff, Iowa; 13. Jay Noteboom, Hinton, Iowa; 14. Kyle Brown, Madrid, Iowa; 15. Jeff Berens, Dakota Dunes; 16. Jason Schneiders, North Sioux City; 17. Darin Roepke, LeMars, Iowa; 18. Dylan Thornton, Santa Maria, Calif.; 19. Devon Schlumbohm, Sioux Falls; 20. Chris Mills, Sioux City, Iowa; 21. Chris Clark, Jackson, Wy.; 22. David Brown, Kellogg, Iowa; 23. Shane DeMey, Denison, Iowa. Braaksma was the fourth different leader in the tour lidlifter. Troy Cordes led the first circuit before Ricky Stephan sped by. JEFFERSON, S.D. (July 20) – Ethan Braaksma grew up watching the IMCA Modified Dirt Knights and wondering what it would be like to race with them. On Monday night, the young Iowan became a first-time winner when the 2020 Speed Shift TV Dirt Knights Tour opened at Park Jefferson Speedway. Ethan Braaksma impressed in winning the Monday night Speed Shift TV Dirt Knights Tour opener for IMCA Modifieds at Park Jefferson Speedway. The checkers came in just his career fourth tour start. (Photo by Jim Steffens) Other winners at Park Jefferson were Mike Moore in the IMCA RaceSaver Sprint Cars, Justin Luinenburg in the IMCA Sunoco Stock Cars, Andy Hoffman in the IMCA Sunoco Hobby Stocks and Cody Thompson in the Karl Kustoms Northern SportMods. Braaksma had started fifth and was up to second before midway. He completed his own pass for the lead and pulled away from the pack the last eight times around the oval. Night two of the tour takes the Dirt Knights to Buena Vista Raceway in Alta, Iowa, for a $1,000 to win, Fast Shafts All-Star Invitational ballot qualifying event on Wednesday, July 22. That race program will be broadcast by Speed Shift TV. Braaksma had raced a Karl Kustoms Northern SportMod for four years before moving to the Modified last season. He made his first tour start at Park Jeff last July, breaking and pulling off the track after just a couple laps.
Published on February 14, 2015 at 6:56 pm Contact Jon: [email protected] | @jmettus Allie LaCombe lay face down on the ice, clutching her head as the Lions raced the other way.Syracuse was up by two with just four minutes and left in the game when a Lindenwood player crushed the SU forward as she skated through the offensive zone.Lidenwood forward Sarah Bobrowski closed in on SU goalie Jenn Gilligan before SU defender Megan Quinn dove from behind and tripped her.On the bench, Paul Flanagan was irate, screaming, “Do your job,” to the referees.“That should have been a whistle, our power play, and ten seconds later, they’ve got a penalty shot,” Flanagan said. “That’s just, that’s poor officiating.”AdvertisementThis is placeholder textThe penalty shot was the last chance the Lions would get. Syracuse scored three unanswered goals and held on to defeat Lindenwood, 3-1, at Tennity Ice Pavilion on Saturday. The Orange dominated in front of its opponents crease, scoring three rebound goals, which proved to be the difference.“Tonight, we were more determined to get to that gray areas to get loose pucks, and that made a huge difference,” Flanagan said. “… If you had an imaginary box around the net, that’s where we have to play.”Lindenwood capitalized on the only goal of the first period when Tigers forward Jordyn Constance beat Gilligan with a shot that hardly even left the ice.In the second period, though, Syracuse piled on 11 shots and plenty of chances.SU defender Akane Hosoyamada took a slapshot from the point that bounced off Lindenwood’s goalie, Nicole Hensley. Piacentini connected with the puck in mid-air and sent it home to knot the game at one.On the bench, SU defender Nicole Renault wrapped her arms around forward Eleanor Haines, who was standing next to her.“Lindenwood has a really good goaltender, so it’s tough to get goals by her,” Piacentini said. “I thought we did a good job of crashing the net and playing tough in front.”Just one minute into the third, Hensley saved SU defender Kaillie Goodnough’s initial shot from the point, but the puck caromed out to SU defender Larissa Martyniuk, who buried a one-time slapshot in the back of the net on the power play to put SU ahead, 2-1.Less than five minutes later, SU forward Emily Costales positioned herself in the crease and pounced on a rebound that sent Hensley to the ice. Costales lifted a defender’s stick and slid the puck through the goalie’s legs.Gilligan smacked her stick on the ice in celebration as she skated over to the bench to congratulate her teammates.“That’s something we’ve really struggled with throughout the season and I think today we were just able to capitalize on it,” Costales said of rebound goals. “We could do more, but it was pretty good today.”As Bobrowski stood at center ice to take the penalty shot, late in the third, Gilligan said to the referee explaining penalty shot rules to her, “Just get the girl to skate toward me.”Gilligan lunged forward with her stick to poke check the puck away, but missed. Gilligan stretched out her right leg as Bobrowski fired a shot, and stopped the puck with her pad.With a minute left, LaCombe returned to the ice and the crowd roared as she nearly scored on the empty net.After the game, Flanagan was still upset with the play at the end of the game, but Gilligan’s defense and the SU offense made that point moot.“A lot of goalies get a little nervous for penalty shots,” Gilligan said, “and those are situations that I live for.” Comments Facebook Twitter Google+